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Troubleshooting Access to My Account in the SCLENDS from Home with Internet Explorer |
- Verify what version of Internet Explorer you are running.. Open Internet Explorer, and click on "Help" and go down and click on "About Internet Explorer".
- The window below will appear stating which version of
Internet Explorer you are using.
- Now, go to "Tools" on the menu bar, then "Internet Options."
- You will need to clear your current cache of files under "Browsing history", by clicking on "Delete..." You will need to delete all "Temporary Internet files", "Cookies", and "History", making sure you have checked "Preserve Favorites website data" for Internet Explorer 8 users. Then click on "Delete all..." or "Delete"
For Internet Explorer 7, You will need to delete all "Temporary Internet files", "Cookies", and "History".
For Internet Explorer 8, You will need to check all "Temporary Internet files", "Cookies", and "History", making sure you have checked "Preserve Favorites website data" . Then click on "Delete"
- Reattempt to access our website. Read the Pop-ups carefully, Internet Explorer 8 asks the questions differently then Internet Explorer 7. You will want to display both unsecured and secured webpage content. You may need to answer this question more than once. If you do not want to have, these warnings not appear. Follow the directions here: http://www.beaufortcountylibrary.org/content/internet-explorer-8-problems
Internet Explorer 7 Security Information Warning (Click Yes)
Internet Explorer 8 Security Warning (click No)
