Settings for Norton Internet Security  • 2005 • 2004 • 2003 • 2002 •

Remote access (access from a computer outside of the library) to our subscription databases is controlled by what is called a "Referring URL". For this system to work properly, the companies who publish these databases need to see the URL (web address) of the authenticated page you use to access their resources. This authenticated page is the Anderson County Library page which list the subscription resources that you are trying to access.

Many new Internet security packages and firewall programs block the publishing companies from viewing this referring URL. When this happens, the company will ask for an ID and password which does not exist. The only way for you to get access to these databases if you are using a security program that does this, is to add the domain names of these databases as allowed sites within your security packages.

Below are the instructions for adding these sites to various versions of Norton Internet Security(2005, 2004, 2003, 2002). If you are using a different security/firewall program, you may have to refer to the manual for that software. In the example, it will be netlibrary.com to access the NetLibrary Audiobooks, do the same steps to add each database you want to access.  The corresponding URLs for each database is listed below.

If Using Norton Internet Security 2005

1. Open Norton Internet Security 2005.
2. Click on privacy control.
3. Click on configure.
4. Click on advanced.
5. Click on add site.
6. Enter in netlibrary.com
7. Click on ok.
8. Click on netlibrary.com in the panel on the left.
9. On the right, uncheck all the boxes under the Global Settings tab.
10. Choose permit for all the radio buttons.
11. Click ok to close the Advanced settings
12. Close all browsers.
13. Start a new browser session and try accessing the database again.

If Using Norton Internet Security 2004

1. Open Norton Internet Security 2004.
2. Double-click Privacy Control,
3. Click Advanced.
4. Click Add Site. A new site/domain box appears.
5. Enter netlibrary.com
6. Click OK. The site name appears in the left frame of the Options window.
7. Click the netlibrary.com in the panel on the left.
8. Click the Global Settings tab.
9. In the "Information about visited sites" section, clear "Use default settings."
10. Click Permit.
11. Click OK to close the Options window.
12. Close all browser windows
13. Start a new Browsing session and try accessing the database again.

If Using Norton Internet Security 2003

1. Open Norton Internet Security 2003.
2. Click Options >Internet Security or Personal Firewall (This step is not always needed)
3. Then click the Web Content tab.
4. Click Add Site. A new site/domain box appears.
5. Enter in netlibrary.com, the site names appear in the left frame of the Options window.
6. Click the name of the new site.
7. Click the Global Settings tab.
8. In the "Information about visited sites" section, clear "Use default settings."
9. Click Permit.
10. Click OK to close the Options window.
11. Close all browser windows
12. Start a new Browsing session and try accessing the database again.

If using Norton Internet Security 2002

1. Open Norton Internet Security 2002.
2. Click Options at the top of the screen.
3. Click Advanced Options at the bottom of the screen.
4. Click Add Site at the bottom of the screen.
5. Enter the domain name netlibray.com.
6. Click OK.
7. Click on netlibrary.com in the window on the left side of the window.
8. Click the Privacy tab.
9. Change cookies to permit.
10. Change email to permit.
11. Click Active Content Tab.
12. Change all pull down menus in this window to Allow.
13. Close all browser windows
14. Start a new Browsing session and try accessing the database again.

Databases: